Meet the Night Security Coordinator Team: Our Experts Answer Your Burning Questions!

We’re shining a spotlight on our dedicated night security operations team at Retail Security Services. In this Q&A we delve into their experiences and the essential role they play
in ensuring the safety and security of our clients’ facilities.

Keep reading to get to know the people behind the night shift and gain valuable insights into the nighttime world of security coordination!

The Panel:
Dawn Marsh, Night Supervisor
Emily Bugiada, Senior Night Coordinator
Meghan Diggett, Nights Client Manager

 

 

1. What does a typical night shift look like?

Dawn:
There is nothing “typical” for the night shift! We handle close to 300 follow ups a night, plus
anything that could happen at any time! We deal with those as well as all issues that may
arise. Procedure aside, we adapt and multi task. We also work on dispatching emergencies
and next day calls that come in all night.

Emily:
We switch roles each day, some may be in charge of checking guards in and out. We are in
contact with partners all night- whether it’s to do the above-mentioned or to cancel a work
order. We may call them if management has brought something specific to our attention. We
also work on all emergency dispatches that come in throughout the night for the night or next
day. We get hit with it all and deal with things as they come in- at night we program our mind to
be able to switch duties as needed all night.

2. How much do you work with other teammates?

Meghan:
I work with the night crew through the entire night and ensure clients are thoroughly updated
on anything happening at their sites.

Dawn:
Being the Supervisor I work with everyone on the team all night long! I get to be their teammate,
teacher, coach, motivator, and so much more. Since it’s just us after 5pm it makes us all closer
because we’re all we have here at night!

Emily:
I say it all the time- my team is awesome. The night crew is really like a little family (not to be
cliche!). The boys are the annoying brothers, and the girls are the sassy sisters, but I love them
all. Our team is a perfect match of people- we really all help each other, keep each other all
balanced, and pick up where needed because we know that the easiest way to get through
the night is if we are all helping each other.

3. What do you think it takes to be successful in this role?

Emily:
Attention to detail. If you understand how everything flows and get familiar with what to do in
each situation, you will realize the process never really changes no matter the situation. If you
know and implement the RSS protocol things will flow smoothly. What sets people apart is
understanding the details and why they’re important.

Meghan:
Attention to detail and ability to multitask.

4. What do you think sets RSS apart from other security providers?

Dawn:
The company is built on the most important key factors to retail facility service; commitment,
consistency, creativity, and communication. From top to bottom, everyone here shares the same
views and has the same goals about quality service and its’ importance in the industry, that
alone sets us apart, and then everything else is a bonus!

Emily:
Retail Security Services really top other providers because our team as a whole (day or night
crew) don’t just schedule them and are done. We follow up with clients, we follow up with
management to make sure everything is up to par onsite. From start to finish we make sure
everything is going smoothly with no bumps, and when the bumps happen we fix them. We
always do our best when it comes to making sure our representation of RSS isn’t just doing
what’s asked, but exceeding our clients’ expectations.

5. What’s your favorite part of the job?

Meghan:
Being a part of the growth and success that RSS continues to have each year!

Emily:
I’m a people person, so I love the interaction with people. I get to do that every day- whether
its calling stores, clients, or guards- I get to talk to people all day long. I am never sitting at my
desk with nothing to do. My nights are always busy and I get to deal with all kinds of people all
night, it really keeps me on my toes.

6. What’s a memorable experience or success story from your time working the night shift?

Emily:
One night our supervisor and client manager were out, so the night crew and I took on a TEXAS
STORM. There were orders swarming in for ASAP guards, plus the other non-Texas storm
related emergencies. Safe to say, we got everything scheduled and covered and our clients
were very happy. But we did want to hide under our desks that night!

Dawn:
We have so many! I love the guards with their amazing tall tales. We’ve had to deal with some
crazy natural disasters! This year the most memorable was the hurricane in Texas. We had
over 60 locations that needed guards and the team got every one of them covered while still
handling all our regular work!

7. What’s your favorite late-night snack?

Meghan:
Reese Puffs Cereal

Dawn:
Gummy Bears! The sugar keeps me going when I get sick of late night coffee 😊

Emily:
Night crew literally eats all night long! My favorite though is peanut butter cups or popcorn.

 

The Rise Of Self-Checkout

The Rise of Self-Checkout in Retail: Analyzing Pros and Cons Amid Escalating Challenges

As prices soar and retailers increasingly turn to self-checkout systems to enhance operational efficiency, an array of issues arises, prompting the need to evaluate the pros and cons carefully. At the forefront of these challenges lies the pressing concern of theft and loss, which has seen a surge with the widespread adoption of self-checkout machines.

According to criminologist Adrian Beck, whose extensive decade of research delves into self-checkout theft, the perceived low risk of detection has emboldened shoplifters to exploit these systems, leading to substantial store losses. A 2022 industry-funded study conducted by Beck, encompassing 93 retailers across 25 countries with self-checkout technology, revealed that as much as 23% of store losses were attributed to theft and customer errors at self-checkouts, causing two-thirds of retailers to express growing apprehension.

The motivation behind shoplifters turning to self-checkout as a tool for theft or price manipulation hinges on the potential cover provided by honest customer errors. By inputting the code for lower-priced items while scanning more expensive ones or engaging in “skip scanning” practices, wherein only selected items are scanned, these individuals manage to pay less than the true value of their purchases.

In response to these challenges, retailers have implemented diverse strategies to counter self-checkout losses. Some approaches include training attendants to closely monitor customers, deploying security guards and surveillance cameras, and conducting random receipt checks. However, the effectiveness of receipt checks has been met with mixed reactions from customers, with some finding it intrusive and perceiving it as profiling, as seen in the Walmart suit filed in the Ohio Federal court on June 1st, 2023.  Furthermore, retailers must navigate the legal implications of enforcing receipt checks, requiring proper authorization or customer consent through store memberships. Cotsco can implement receipt checks because people agree to them when they sign up for the required store membership.

Despite the ongoing challenges, the allure of self-checkout options will likely stay strong, given the significant cost savings resulting from reduced labor. However, retailers face the complex task of balancing these savings against the losses incurred from theft and scanning errors. As we delve into the varied experiences of retailers adopting self-checkout systems, it becomes evident that a nuanced evaluation of the potential benefits and drawbacks is essential. Each retailer’s unique circumstances and customer base will dictate whether self-checkout convenience and cost advantages outweigh the challenges posed by theft prevention and product loss. Ultimately, deciding on the suitability of self-checkout in a retail store hinges on a thoughtful analysis of its impact on overall profitability and customer satisfaction.

For more information on our security guard services, please get in touch with us at [email protected] or call +1 631-719-7261

Hurricane Checklist

Hurricane Checklist for Security Guard Companies: Ensuring Safety and Protection during Severe Weather

As a security guard company, your responsibility extends beyond safeguarding commercial spaces to ensuring the safety and well-being of occupants during hurricane events. To assist you in fulfilling this vital role, we present the Essential Hurricane Checklist for Security Guard Companies. This comprehensive and downloadable resource serves as an indispensable guide, offering essential guidelines to effectively prepare for, respond to, and recover from hurricanes. With a focus on mitigating risks, maintaining situational awareness, and coordinating emergency response efforts, this checklist equips security guard companies with the necessary steps to safeguard both property and lives. By following this checklist, you can enhance your hurricane preparedness strategies, train your personnel effectively, and provide a higher level of protection to your clients and their assets. Download this invaluable resource to strengthen your capabilities as a security partner during severe weather events, and ensure the safety and security of the facilities you serve.

For more information on our security guard services please contact us at [email protected] or call +1 631-719-7261 

>> Download Check List Here

Shoplifting

Keys to Preventing Shoplifting – Part 1 | Time is Money…Lost!

Shoplifting is a persistent concern for retailers, with theft incidents capable of transpiring in any aisle or department. However, studies have revealed that specific areas within stores may be more susceptible to such illicit activities. Moreover, understanding the time of day when theft is most likely to occur is crucial for retailers across various sectors. Let’s delve into the peak theft times to shed light on these vulnerable periods.
 

  1. Retailers: 
  • Clothing and accessory stores: These stores are particularly at high-risk, with a significant number of shoplifting incidents reported in dressing rooms or areas where customers can try on items. Incidents are more likely to occur during the day, when stores are busiest. 
  • Electronics stores: High-end electronics are popular targets for shoplifters, and these incidents are more likely to occur in the evening, when stores are less busy and minimally staffed. 
  • Bookstores: Bookstores are often targeted for smaller items, such as magazines or books, which can easily be concealed. Shoplifting incidents are more likely to occur during the day, particularly during weekdays.

     2. Specialty shops:

  • Liquor stores: High-end liquor is a common target for shoplifters, and incidents are more likely to occur during the evening or late at night, when stores are quieter.
  • Jewelry stores: Jewelry stores are at high risk of shoplifting, particularly during the day when they are busiest. The risk is even higher during holidays or special events.
  • Beauty stores: High-end cosmetics and beauty products are popular targets for shoplifters, and incidents are more likely to occur during the day or early evening.

     3. Home goods stores: 
  • Home improvement stores: These stores are particularly high-risk due to the large number of small, expensive items available for purchase. Shoplifting incidents are more likely to occur during the day, particularly on weekends. 
  • Furniture stores: High-end furniture is a common target for shoplifters, and incidents are more likely to occur during the day, particularly on weekdays. 
  • Home decor stores: Small, decorative items are popular targets for shoplifters in home decor stores, and incidents are more likely to occur during the day or early evening.

    4. Grocers: 
  • Supermarkets: Supermarkets are at high risk of shoplifting, particularly during the day when they are busiest. Common targets include high-end meat and seafood, alcohol, and small items such as candy or snacks. 
  • Health food stores: Health food stores are at higher risk of shoplifting due to the high price of many health food items. Shoplifting incidents are more likely to occur during the day, particularly on weekdays. 
  • Convenience stores: Convenience stores are at high risk of shoplifting, particularly during the evening or late at night when stores are quieter. Common targets include cigarettes, alcohol, and small items such as candy or snacks. 

 

In conclusion, understanding the peak theft times in different retail sectors can empower businesses to strengthen their loss prevention strategies. Various factors contribute to the increased occurrence of shoplifting during these periods. For instance, lower staff levels can lead to reduced surveillance and slower response times. Additionally, staff members may become preoccupied with managing a larger customer load, inadvertently creating opportunities for shoplifters. Lastly, employee fatigue towards the end of a shift can impact alertness and attentiveness to suspicious behavior. Recognizing these potential reasons can help retailers allocate resources effectively, address staffing concerns, and implement measures to combat theft during these vulnerable times and places of shopping. 

By taking a proactive approach, such as increasing staff presence, optimizing customer service, and leveraging technology for surveillance and theft prevention, retailers can significantly reduce shoplifting incidents and mitigate losses. It is crucial to foster a culture of awareness and security among employees and continuously refine and adapt loss prevention strategies to align with evolving trends and challenges. 

Ultimately, by prioritizing effective loss prevention during peak theft times, retailers can create a safer shopping experience for customers, protect their merchandise, and ensure a healthier bottom line. 

 

Stay tuned for our upcoming multi-part series on shoplifting prevention! Our first article will cover “Dress for Success – How to Spot a Potential Shoplifter.” Learn what to look for, including clothing choices, body language, and unusual behavior. In the following articles, we’ll explore topics such as the impact of legislation on shoplifting rates and how store atmosphere can affect the likelihood of theft. Don’t miss out on this informative series! 

For more information on our security guard services please contact us at [email protected] or call +1 631-719-7261 

Loss Prevention

Thinking Outside the Box: Creative Solutions for Retail’s Loss Prevention and Shrink Challenges

In the world of retail, loss prevention and reducing retail shrink have always been critical issues. While many retailers rely on traditional methods, such as security cameras and anti-theft tags, to prevent loss, there is a growing need for creative solutions that think outside the box. 

One such solution is to use artificial intelligence (AI) to identify potential theft. AI can analyze patterns of behavior and identify anomalies that may indicate theft. For example, if a customer is spending an unusually long time in a particular aisle or is repeatedly returning to the same product, AI can flag this behavior and alert security personnel to investigate further. 

Another creative solution is to implement “smart shelves” that use weight sensors to detect when a product has been removed from the shelf. This technology can help retailers keep track of inventory in real-time and alert security personnel if a product is removed without being paid for. 

In addition to technology-based solutions, retailers can also use creative tactics to deter theft. For example, some retailers have started playing classical music in their stores to create a calming atmosphere that may discourage theft. Others have experimented with using scents, such as vanilla, to create a pleasant environment that may make customers less likely to steal. 

Another unconventional approach is to use “mystery shoppers” or “undercover security guards” to identify potential theft. These are trained professionals who visit stores and pose as customers to observe and report suspicious behavior. This method can be especially effective in identifying internal theft, which is often difficult to detect. 

However, thinking outside the box is not just about preventing loss. Retailers can also use creative solutions to reduce shrink by improving the customer experience. For example, some retailers have started offering personal shopping services to help customers find the products they need and reduce the likelihood of purchasing the wrong item, which can lead to returns and lost inventory. 

Overall, the retail industry is facing numerous challenges when it comes to loss prevention and reducing retail shrink. While traditional methods are still necessary, thinking outside the box and implementing creative solutions can help retailers stay ahead of the curve. By embracing new technologies, tactics, and strategies, retailers can create a safer, more secure shopping environment for their customers while also reducing loss and improving their bottom line. 

For more information on our security guard services please contact us at [email protected] or call +1 631-719-7261   

Retail Organized Crime

Securing the Retail Environment: How Security Guards Can Combat Organized Crime

Organized crime has long been a thorn in the side of law enforcement agencies and retail businesses alike. From theft to extortion and everything in between, the impact of organized crime can be devastating.

However, security guards can play a crucial role in deterring and combating organized crime in retail environments, both conventionally and unconventionally. 

Conventional ways in which security guards can help prevent and combat organized crime include the following: 

  1. Surveillance: Security guards can monitor areas of the environment where retail organized crime is likely to occur, such as stockrooms, loading docks, and high-value merchandise displays. By using CCTV cameras and other monitoring tools, they can observe suspicious behavior and report it to law enforcement officials. 
  1. Physical Security: Security guards can help prevent theft and other forms of organized crime by implementing physical security measures such as access control, locks, and alarms. They can also conduct regular patrols of the retail environment to ensure that these measures are in place and functioning correctly. 
  1. Training: Security guards can receive specialized training in detecting and preventing organized crime. They can learn how to recognize the signs of theft and other illegal activities and how to respond appropriately. 

According to a report by the National Retail Federation, the presence of security guards can deter crime and reduce the risk of violence in retail environments. In a survey of retailers, 63% reported that they had seen a reduction in theft since hiring security guards. 

However, security guards can also help prevent and combat organized crime in unconventional ways. These include: 

  1. Building Relationships: Security guards can build relationships with customers and employees, creating a sense of community within the retail environment. This can discourage organized crime by creating a culture of trust and mutual respect. 
  1. Intelligence Gathering: Security guards can gather intelligence on organized crime activities in the retail environment. By talking to employees and customers, they can learn about potential threats and suspicious behavior. 
  1. Communication: Security guards can communicate with law enforcement officials and other security personnel to share information about potential threats and suspicious activity. This can help prevent and disrupt organized crime activities in the retail environment. 

In a report by the Security Industry Association, security guards were identified as an important source of information and intelligence in the fight against organized crime. 

Organized crime can be a serious threat to retail businesses, but security guards can play a crucial role in preventing and combating it. By using conventional and unconventional methods, they can help create a safe and secure retail environment for customers and employees alike. 

 

For more information on our security guard services please contact us at [email protected] or call +1 631-719-7261 

 

 

Security Guard Companies

Creating an Effective Plan for Guards and Incident Management in Retail

Essential Steps for Security Guard Companies

Here are some steps security guard companies can take to create a plan for guards and incident management when working for a large retailer:  

    • Conduct a thorough assessment of the retailer’s security needs: Before creating a plan for guards and incident management, security guard companies should comprehensively assess the retailer’s security needs. This includes evaluating the store layout, foot traffic, potential security risks, and specific requirements of the retailer’s loss prevention department.

 

    • Develop clear policies and procedures: Guard companies should develop clear policies and procedures for guards and incident management based on the assessment. These policies and procedures should cover everything from guard deployment and their specific roles and responsibilities during an incident and the reporting requirements.

 

    • Provide thorough training: Security guard companies should ensure that all guards receive comprehensive training on the policies and procedures, as well as on the specific requirements of the retailer. This can include training on handling difficult customers, responding to different types of incidents, and using any specialized equipment or technology that may be required.

 

    • Establish communication protocols: Security guard companies need to establish clear communication protocols for guards and incident management. This can include setting up regular check-ins between guards and their supervisors, providing guards with radios or other communication devices, and ensuring a transparent chain of command for incident response.

 

    • Continuously review and update the plan: Guard companies should constantly review and update the plan for guards and incident management to ensure that it remains effective and relevant over time. This can involve conducting regular audits, soliciting feedback from guards and the retailer, and making changes to address new security threats or other challenges.  

 

  

For more information on our security guard services, please get in touch with us at [email protected] or call +1 631-719-7261.

 

National Security Guard Provider

Maximizing ROI and Efficiency For Retail Loss Prevention Departments Using National Security Guard Providers in 2023

There are several potential financial and operational benefits that a national retail company’s loss prevention department may realize by using a national security guard provider in 2023:

  • Cost savings: Depending on the specific agreement with the security guard provider, a national retail company may be able to save on the cost of recruiting, hiring, and training its own in-house security personnel. Additionally, a national security guard provider may be able to negotiate better rates for bulk contracts and provide more cost-effective solutions for managing security across multiple locations.
  • Improved operational efficiency: By outsourcing security to a national security guard provider, the loss prevention department can focus on other core activities such as investigating and preventing theft, improving store operations, and developing strategies to reduce inventory shrink. This can result in increased productivity, better use of resources, and a more streamlined operation.
  • Access to specialized expertise: National guard companies may have specialized expertise in areas such as risk assessment, emergency response, and technology solutions that may not be available in-house. By partnering with a national provider, the loss prevention department can tap into this expertise and benefit from best practices and the latest security technologies.
  • Greater scalability: As a national retail company expands its operations and opens new locations, a security guard provider can provide the flexibility and scalability needed to meet changing security needs. A national provider can quickly deploy trained security personnel to new locations and provide consistent service across all locations, regardless of geography.

Overall, using a national guard company can provide significant financial and operational benefits to a national retail company’s loss prevention department in 2023. However, it’s important to carefully consider the costs and benefits and select a reputable provider that can meet the specific needs of the company.

For more information on our security guard services please contact us at [email protected] or call +1 631-719-7261

RSS Client Portal And Mobile Site

The desktop RSS Client Portal serves as an information hub for all clients to view work order statuses in real-time. The mobile version has the added capability of placing security guard service requests via a mobile device.

Features and benefits of The RSS Client Portal include:

Intuitive Work Order Dashboard Design
Reduce Information Redundancies
Increase Your Team’s Efficiency
– Increase Time Efficiency
Gain Easy Access To Centralized Information

For more information or to schedule a demo please call (631) 346-3570 or email us at [email protected].

Another Successful PRS, RSS, RMS “Back To School Supply Drive” 2020

The affiliated group of companies, Professional Retail Services (PRS)Retail Security Services (RSS), and Retail Mechanical Services (RMS), come together once more to help out within the community by donating school supplies to a local school district.

Medford, New York: Every July, for over ten years, the companies have come together to kick-start the “Back-to-School Supplies Drive,” where people could either drop off supplies or order designated items to be shipped directly to the corporate office. Once the items were received, they were repackaged into a bundle that included every item on the back to school list; ensuring a full package per student.

This year, it is a little different due to the pandemic and the uncertainty as to whether schools will open in the fall or if remote learning will be required.

Contrary to the arrangements in previous years, the affiliated group of companies will completely fund this year’s drive and not ask for employee, friend or family contributions. A gift card will be given to the school district so that all purchases can be made online and shipped directly to the school.  This method will ensure we are adhering to the CDC protocols and keeping both the students and staff safe.

Kathleen Larmour, Vice President of PRS and President of RSS and RMS, stated the following when her executive team asked her if there would be a back-to-school drive this year: “We have donated every year to this school district for the past ten years. This year should be no different. Whether schools are opened or operating as remote learning, children need supplies; they depend on these resources.”

By the end of August, all school supplies will be on location and given to students so that they have them in hand before the start of the fall semester.